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Privacy Policy & Terms 

Terms and Conditions

 

Customer Declaration: Attending your pets' appointment is an agreement to these terms and conditions. All dogs are recommended to be up to date with vaccinations; those that are not vaccinated may be at risk of contracting potential viruses/diseases and although every effort is taken to maintain good hygiene The Dog House will not accept responsibility if this occurs. We always do everything we possibly can to make sure you pet's time in the salon is as pleasant as possible.

 

Unfortunately, on occasion grooming can expose a previously hidden medical issues or aggravate a current one, this can happen during or after grooming. The Dog House will not be responsible for any conditions or problems discovered during grooming. There is always a possibility that an accident could occur during grooming, including but not limited to cuts, scratches, grazes, nicks and quicking of nails. The Dog House will provide upmost care and caution, however due to sharp equipment and the varied behaviour of animals, incidents may occur, and we may decide to alter/halt grooming if deemed unsafe. The Dog House will not be held responsible for accidental death of a pet as a result of a pre-existing condition.

GDPR: Under the new regulations, all personal details that are entered into our digital diary system, online (via website, Facebook, Instagram and other online portals) will be kept securely and will not be used to contact you regarding anything other than relating to your pets grooming. Your data will not be shared outside of this business.

 

Payment: The Dog House accepts cash and card at drop off or upon collection of your pet. All fees must be settled at the end of treatment. If Bank Transfer has been agreed this needs to be cleared prior to the appointment. All prices provided are an estimate and final costs will be calculated on the day, additional charges may be incurred if pets require additional handling, staff, or time to complete the groom.

Deposits: The Dog House may on occasion request deposits for bookings. This can be of varying amounts up to 50% of the expected cost of the groom. Payment is required within 48 hours of making the booking.

Missed & Cancelled appointments: We respectfully request 48-hour notice if you need to cancel your pet's appointment. Late cancellations will incur a charge if under the notice period and missed appointments will require 50% of the original appointment paying before a new appointment is made. Any pre-booked appointments may be cancelled if payment isn't received. Regular missed appointments will require full payment up-front to secure a new appointment. Cancellation costs are at the discretion of the

groomer.

Normal Condition: It is assumed that you will bring your dog into the salon in Normal Condition. That is; that you groom your dog at home (right down to the skin) regularly between appointments, and that it you will present your dog at the salon in an unmatted and dry state. Any condition other than "Normal" will most

probably take us longer to deal with and will therefore incur additional charges.

 

 

Alterations: Please check your pets groom at pick-up and let The Dog House know of any changes you would like. Any changes after this time frame may require a rewash and will be chargeable. All grooms should be checked at collection to allow the team to rectify issues and make notes for future grooms. If you are dissatisfied or require alterations to your pets' groom, please inform us with 48 hours.

Matted Dogs: In the event of any dog needing a shave down/clip down, the owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, cuts, or other potential problems. The owner agrees that The Dog House and/or its staff will not be held liable for any after-grooming effects of matt clipping procedures or problems "uncovered" by clipping off a badly matted, neglected coat. This could include, but is not limited to the following: itchiness, skin redness, irritations or abrasions however caused, aural haematomas, post groom furunculosis, pyoderma - superficial or deep and/or pyotraumatic dermatitis. No dog will be subjected to stress or discomfort and all dogs will be groomed in accordance with The Animal Welfare Act

2006. A shave-down can incur extra fees. We photograph and/or video every case of neglect brought into the salon for grooming, and we may also save a sample of fur. We reserve the right to use these items as we deem appropriate.

Dangerous Dogs: The owner (or other responsible person) agrees to inform The Dog House prior to grooming if the dog has bitten or has aggressive tendencies. The Dog House reserves the right to muzzle your dog or ask you to muzzle your own dog or to refuse to groom it if it represents a danger to our staff or other dogs in the salon. Unless this has been discussed and agreed beforehand, we reserve the right to turn your doq away without grooming it - however the full starting price for your groom will still be charged.

 

 

Toileting: Please ensure your dog has had an adequate chance to relieve itself before you come to the salon. We do not have the time or the facilities to do this for you. If your dog defecates or urinates during the grooming process and/or requires a second bath you will be charged appropriately. Please bag up your dog's mess and put it in the bin if your dog has an accident outside the salon.

 

Teeth Cleaning: We use our Emmi-Pet Ultrasonic Toothbrush, it is an additional service that can be added to grooms or as a standalone service. This is not a scale and polish that would be provided by the Vets, it is a slow and gentle service that over time reduces plaque and whitens teeth. We are not able to provide this service if the plaque if affecting the gums and or any teeth are wobbling. Each dog will be assessed individually and can be refused teeth cleaning at any point. It is not a substitute to veterinary treatment and please note the operator is not a veterinarian. Owners should be aware that the removal of plaque and tartar can reveal conditions that could not be seen prior to removal and may require veterinary attention. The Dog House will not be held responsible for any problems occurring from poor dentition before, during or after any ultrasonic treatments. Emmi-Pet Ultrasonic treatment is not a veterinary procedure and The Dog House and/or its staff cannot diagnose any problems with your dog's oral hygiene.

 

Day-care: Although we would love to be able to, we do not have the space to provide a dog day-care service. If you cannot collect

your dog at the agreed time or within 60 minutes of contact, we will charge £10 per hour or part thereof for dog sitting for you.

Please contact the salon if you require early/late collection.

Photographs: Your pet may be photographed before, during or after its groom. Photographs may be used on the The Dog House website and/or Facebook and other social media sites.

Please inform us if you wish your pet not to be photographed.

Finally: If you are unsure which tools and / or products to use to groom your dogs with between appointments please ask, we are happy to help and advise you.

1 hereby confirm that I understand and agree to all points stated

above.

By booking and proceeding with my pets groom, I accept the above terms and conditions.

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Privacy Notice

This privacy notice sets out how The Doghouse uses and protects any information that you give The Doghouse.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy notice.

What we collect:
We may collect the following information:

  • Name.

  • Contact information including email address, telephone number and address.

  • Financial information to process your payments.

  • Demographic information such as postcode and preferences.

  • Other information relevant to customer surveys and/or offers.

  • To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

  • CCTV is in operation at The Doghouse.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service and for the following reasons:

  • Internal record keeping. We may use the information to improve our services and will use it to keep your record up to date.

  • We may periodically send promotional calls about special offers, appointment availability or other information which we think you may find interesting, using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

  • We will not provide your information to any third party without your express permission, with the exception of a vet in the event of an emergency.

  • CCTV footage is captured purely for your security and for the prevention and detection of crime. If you’d like to know more, please contact via the details below.

By submitting your personal information and indicating that you would like to receive further information from us, you consent to us using your personal information in the above ways.

 

How long do we keep information?
If you are a regular customer we will keep your digital information on our secure database and your confidential paperwork in a secure cupboard and regularly check to ensure we hold the most current details for you.

If you have not visited the Salon in 2 years, we will delete all records we hold for you.

If you wish to talk to use about or amend information we hold about you, please contact 01642 822118 or call or message 07470317415

What if I don’t want to hear from The Doghouse?
You can of course request that we stop contacting you at any time. We will remove your information from our database and will not contact you again unless you make another appointment with us in the future.

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